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They will have average reaction times, borderline customer satisfaction reviews, however, they’re the guys who make people call your company for the sole pleasure of the conversation, oftentimes buying more and prolonging contracts. It would definitely be weird, disappointingly confounding and you would probably get out of there right away.Under the influence of confounding delight, customers will recommend you to their closest circles, which is way more effective in getting new sales than any sales pitch. Avoiding this cognitive dissonance is the first commendment in storytelling, and appropriate communication style. It’s a necessity that the style is aligned and relevant.
Style definition should come after realizing how to measure performance of customer service at those levels.They will record whatever they can to discredit your offerings.Here’s where the social media customer service comes into play.Characteristic styles stem from types of queries in context with the industry, process complexity levels and channels of interaction.An Armani suit salesclerk will be elegant and distinctive, while an outsourced Verizon rep will seek to meet standards and KPIs rather than to please clients.
If you are a high-tech company providing complex services, absolutely do not try to look like a genius when facing customers who don’t know how to turn it off and on again.